Help & support
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Help & support
Our most common questions and answers, everything from Opening Hours to what can I put in an OOHPod?
What are the opening hours at the OOHPod ParcelShop?
Do you transport parcels across the Irish border like Parcel Motel?
How do I send or return a UPS parcel from a OOHPod locker?
Do I need an OOH ID to send/return a UPS parcel from an OOHPod locker?
How do I change or cancel my subscription?
Can I send a parcel that needs to be signed for?
What is the size of your largest locker compartment?
Can I use OOHPod with Vinted?
Where is Jonesborough?
What if my parcel is too big to fit in your lockers?
What is the maximum size and weight parcel we handle?
How do I drop off a Yodel Parcel?
Where is my nearest OOHPod locker?
Can I change my registered phone number?
How can I see past invoices?
How do I drop a parcel to someone else?
Do you accept alcohol at your Parcelshop in Jonesborough and to your lockers?
I was not expecting a parcel but I received a notification from OOHPod to say there is a parcel for me
How do I change the currency on my payment plan?
Do I have to pay customs charges on parcels delivered to an OOHPod ParcelShop or locker?
Do you accept Amazon OTP parcels?
How do I contact the carrier/courier who is delivering my parcel?
Where can I track my parcel?
My delivery requires a signature, is there somebody there to sign for my parcel?
Can I use an OOHPod locker for returns?