---
title: Troubleshooting | Help & support
description: Our friendly customer service team are here to help if you are having any issues, we've got you covered!
---

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1. [Help & support](https://help.oohpod.com/)
2. [Troubleshooting](https://help.oohpod.com/troubleshooting)

# Troubleshooting

 Our friendly customer service team are here to help if you are having any issues, we've got you covered!

- [I forgot to add my OOH ID to my delivery address.](https://help.oohpod.com/i-forgot-to-add-my-ooh-id)
- [I returned a UPS parcel to an OOHPod locker, so why have I received a text to say that my parcel is ready to collect?](https://help.oohpod.com/i-returned-a-ups-parcel-to-an-oohpod-locker-but-i-have-received-a-text-to-say-that-my-parcel-is-ready-to-collect)
- [I stored my UPS parcel but I didn’t receive a confirmation receipt?](https://help.oohpod.com/i-stored-my-ups-parcel-but-i-didnt-receive-a-confirmation-receipt)
- [My UPS parcel has not been collected from the OOHPod locker what do I do?](https://help.oohpod.com/my-ups-parcel-has-not-been-collected-from-the-oohpod-locker-what-do-i-do)
- [My parcel tracking shows that my parcel has been delivered but I have not received any notification from OOHPod, what do I do?](https://help.oohpod.com/my-parcel-tracking-shows-that-my-parcel-has-been-delivered-but-i-have-not-received-any-notification-from-oohpod-what-do-i-do)
- [My parcel has arrived at Jonesborough but my access code won't work](https://help.oohpod.com/my-parcel-has-arrived-at-jonesborough-but-my-access-code-wont-work)
- [When the door opened my locker was empty what now?](https://help.oohpod.com/when-the-door-opened-my-locker-was-empty-what-now)
- [I did not collect my parcel in time, what now?](https://help.oohpod.com/i-did-not-collect-my-parcel-in-time-what-now)
- [My barcode won't scan?](https://help.oohpod.com/my-barcode-wont-scan)

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- [Getting started](https://help.oohpod.com/getting-started#main-content)

    - [Sending Parcels](https://help.oohpod.com/getting-started#sending-parcels)
- [FAQs](https://help.oohpod.com/faqs#main-content)

    - [DHL](https://help.oohpod.com/faqs#dhl)
    - [Opening Hours](https://help.oohpod.com/faqs#opening-hours)
    - [Sending Parcels](https://help.oohpod.com/faqs#sending-parcels)
    - [Registering](https://help.oohpod.com/faqs#registering)
    - [Pricing](https://help.oohpod.com/faqs#pricing)
- [Troubleshooting](https://help.oohpod.com/troubleshooting)
- [Pricing](https://help.oohpod.com/pricing)

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