---
title: When the door opened my locker was empty what now?
description: Unfortunately, sometimes an error can occur when the delivery driver is dropping off a parcel.
---

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# When the door opened my locker was empty what now?

## Unfortunately, sometimes an error can occur when the delivery driver is dropping off a parcel.

If your locker was empty when the door opened, it usually means:

1. The delivery driver was unable to store it
2. **OR** the delivery driver stored the parcel in a different locker in error.

### **What can I do?**

We recommend the following steps:

1. First, check if you have received any information from the courier company. 
2. Please contact our support team to open an investigation: [oohpod.com/contact ](https://www.oohpod.com/contact)

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