FAQs

Our most common questions and answers, everything from Opening Hours to what can I put in an OOHPod?

• What are the opening hours at the OOHPod ParcelShop?
• Do you transport parcels across the Irish border like Parcel Motel?
• How do I send or return a UPS parcel from a OOHPod locker?
• Do I need an OOH ID to send/return a UPS parcel from an OOHPod locker?
• How do I change or cancel my subscription?
• Can I send a parcel that needs to be signed for?
• What is the size of your largest locker compartment?
• Can I use OOHPod with Vinted?
• Where is Jonesborough?
• What if my parcel is too big to fit in your lockers?
• What is the maximum size and weight parcel we handle?
• How do I drop off a Yodel Parcel?
• Where is my nearest OOHPod locker?
• Can I change my registered phone number?
• How can I see past invoices?
• How do I drop a parcel to someone else?
• Do you accept alcohol at your Parcelshop in Jonesborough and to your lockers?
• I was not expecting a parcel but I received a notification from OOHPod to say there is a parcel for me
• How do I change the currency on my payment plan?
• Do I have to pay customs charges on parcels delivered to an OOHPod ParcelShop or locker?
• Do you accept Amazon OTP parcels?
• How do I contact the carrier/courier who is delivering my parcel?
• Where can I track my parcel?
• My delivery requires a signature, is there somebody there to sign for my parcel?
• Can I use an OOHPod locker for returns?
• How do I login to OOHPod?
• How do I send or return a DHL parcel from an OOHPod locker?
• Can I send a parcel from one OOHPod locker to another?
• How to I add a coupon or voucher code to my OOHPod account?
• What is the All You Can Shop Price Plan fair usage policy?
• How do I return or send using an OOHPod locker?
• How does Bundle pricing work?
• Why have I been charged €2/£2 for handling?
• How to drop off a parcel using an OOH-ID
• How do I reset my OOHPod password