We use your OOH ID to identify to whom a parcel belongs. A parcel with no OOH ID is a bit like an envelope going into the post box with no address!
Has your order shipped yet?
If you forget to add your OOH ID© to your delivery address and it is before the order has shipped, please contact the seller and let them know, or better still, check if you can cancel the order and re-order with the correct address.
My order has already shipped!
If the order has already shipped, contact the carrier (the courier that will be delivering your parcel) and let them know.
Most carriers send a delivery notification the day prior to delivery which allows you to change your delivery address, you could try adding the OOH ID© at this stage.
Oops! too late...
If we notice that a parcel is not addressed properly, we will return it to the carrier as unidentified 😔