Troubleshooting

Our friendly customer service team are here to help if you are having any issues, we've got you covered!

• I forgot to add my OOH ID to my delivery address.
• I returned a UPS parcel to an OOHPod locker, so why have I received a text to say that my parcel is ready to collect?
• I stored my UPS parcel but I didn’t receive a confirmation receipt?
• My UPS parcel has not been collected from the OOHPod locker what do I do?
• My parcel tracking shows that my parcel has been delivered but I have not received any notification from OOHPod, what do I do?
• My parcel has arrived at Jonesborough but my access code won't work
• When the door opened my locker was empty what now?
• I did not collect my parcel in time, what now?
• My barcode won't scan?